Shipping policy

Shipping Policy

Shipping Policy
DODJIVI INC. offers shipping to Canada and selected international destinations. Orders are processed and shipped from our fulfillment location in Canada.

Domestic Shipping

We offer standard shipping within Canada for a flat rate of $7.99. We also offer free standard shipping on orders of $59.01 and up. Estimated delivery time for standard domestic shipping is 3–9 business days.

International Shipping

International shipping is available to selected countries and regions. Shipping rates for international orders are calculated at checkout using Canada Post discounted rates from Shopify. Delivery times may vary depending on destination, customs processing, and carrier service selected.

Processing Time

Orders are typically processed within 1–2 business days before shipment, excluding weekends and holidays. During high-volume periods, processing may take slightly longer.

Shipping Delays

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs clearance, or other factors outside our control. Once an order has shipped, customers will receive tracking details when available.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the product price or shipping fee unless stated otherwise at checkout.

Lost or Missing Packages

If a package appears lost or has not arrived within the expected timeframe, please contact us with your order number so we can investigate with the carrier.

Simple version for Shopify

If you want a shorter version for the Shopify policy box, use this:

DODJIVI INC. offers shipping within Canada and to select international destinations. Canadian orders ship at a flat rate of $7.99, with free standard shipping on orders of $59.01 and up. Standard domestic delivery takes 3–9 business days. International shipping rates are calculated at checkout. Delivery times may vary due to carrier, customs, weather, or other delays. Customers are responsible for any customs duties, taxes, or import fees on international orders.